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Direct: 1-780-430-6240
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Product Support Options

This page lists support resources for the manufacturers of products listed on this site. If you require pre-sales information on any products, please feel free to contact us.

A10 NetworksBarracuda NetworksCoyote PointFortinetKemp TechnologiesLoadBalancer.org

For sales information and consulting, you can contact us from this website and one of our specialists can assist you, or you can choose the "Live Chat" button above, during business hours for live assistance.

A10 Networks Support Information

Support and Maintenance is available in several configurations, which you can choose from when you purchase an A10 Networks product.

Standard Warranty service Program (included)

  • 90 days Phone Support
  • Software Updates
  • Depot HW Repair from date of purchase & product registration (8:30am to 5:30pm Pacific Standard Time).
  • 30 days Advanced Hardware Replacement from date of purchase.

* Customers must purchase a Support Program to extend Standard Warranty Sevice.
A10's units include the Standard Warranty Service Program:

Basic Support Plan Includes

  • Depot hardware repair
  • Advanced hardware replacement for first 30 days after purchase date
  • Firmware software updates
  • Access to technical support through phone services between the hours of 8:30am to 5:30pm Monday to Friday (Pacific Standard Time) with 24 x 7 web support services for the maintenance period purchased.

Gold Support Plan Includes:

  • Depot hardware repair
  • Advanced hardware replacement
  • Firmware software updates
  • Access to technical support through phone service and web 24 hours a day, 7 days a week for the maintenance period purchased.

Software Support Includes:

  • Firmware Software updates
  • Access to technical support through phone service for the specified program hours
  • Web Support for the specified program periods

Hourly Support / Product Training

As a partner with all manufacturers on this site, Optrics offers support to customers on an hourly basis at a rate of $250/hr (USD). Please feel welcome to contact us directly or call us toll free to ask about our support services: 1-877-386-3763.